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Complaints

Wilford View COMPLAINTS POLICY

At Wilford View there is an open door policy which allows any complaints to be discussed in an open manor.

 

What is a complaint?

A complaint is when you inform the management you are not satisfied with the quality or type of service you are receiving.

 

Who can complain?

Everyone reserves the right to complain whether you are a resident, staff member, family and friends, professional visitor or a member of the public.

 

How can you complain?

You can complain in writing, an email, over the phone or in person.

 

What will happen next?

A member of management will take any complaints seriously and investigate in line with the home’s complaints procedure. This may involve contacting you to ask additional questions. All complaints will receive a response within 28 days.

 

If you are not satisfied with the progress of your complaint or the outcome, you can raise your complaint with the CQC:

 

Care Quality Commission

Tel: 03000 616161

Email: enquiries@cqc.org.uk

 

All persons making a complaint will be notified of the results of the investigations and any actions taken in writing. 

 

Wilford View Care Home
1A Brookthorpe Way
Silverdale
Nottingham
NG11 7FB
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CONTACT US

Wilford View Care Home is a family-owned care home committed to ensuring people feel happy, safe, respected and well cared for in a comfortable environment.

Wilford View Care Home, 1A Brookthorpe Way, Silverdale, Nottingham, NG11 7FB

01157 043 131

info@wilfordviewcarehome.com

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